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Introducing Talkdesk Autopilot for Healthcare, AI self-service for the patient journey. Learn more |
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WaFd Bank: Conversational AI reduces check balance time by 90% |
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Farfetch: Automation improves handle times by 50% |
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Carbon Health: Automation reduces patient wait times and boosts clinic answer rates 40% |
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JK Moving Services: AI-based optimization increases sales conversion by 26% |
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British Columbia Lottery Corporation: AI improved handle, hold, and wait times |
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Sysco: $100K annual savings through automation |
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Quadient: Doubled self-service rate with AI |
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Home Trust |
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JK Moving Services |
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Memorial Healthcare System |
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WaFd Bank |
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Talkdesk has been a great phone platform for our customer support team. The third-party integration has made it easy for agents to launch calls from a customer ticket, log their call notes and have them carry over between ticketing and accounting programs |
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We have been using it for the last 2 years, and so far, the overall experience is great. The interface is smooth and easily integrated with Chrome, which we widely use in our company. |
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Talkdesk is well suited for any industry that is looking track, customize, and increase efficiency in any call center setting. |
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UI and overall product is simple to use and is effective at accomplishing the goals of the company |
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For customer outreach, quality assurance is important and call quality is excellent. |
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It helped us in retaining existing SIP Numbers, Integrating with internal AWS Storage, Integrating with reporting solution, Debugging call and call flows. |
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Integrates well with Salesforce. |
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Talkdesk offers a very great product at a very competitive price. While the other products had several things, Talkdesk gives you the ability to use what the business needs at the time instead of giving everything at once at a higher price. |
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Forbes Cloud 100 |
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BPOs |