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Doing more with less is the new business imperative. |
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Forethought’s generative customer support AI streamlines CX for teams in any industry. |
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“What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.” |
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“With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention – resulting in improved revenue.” |
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“When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.” |
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“Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disru |
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Are You Truly Customer-Centric? Track These 6 Metrics to Find Out |
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Putting the ‘Service’ in Self-Service: AI that Solves Problems |
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How AI Transforms Customer Self-Service: Unraveling the Power of Intelligent Knowledge Bases |
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The Different Types of Customer Service Automation: Serve More Clients With Less Effort |
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Conversational AI Use Cases: How You Can Use AI to Transform Your Business |
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Think outside the bot.™ |